Terms & cancellation

1. Scope

These terms apply to bookings of accommodation and extra services (transfers, rentals, tours, club trips) made directly with Lale Apart. For bookings via Booking.com, Airbnb or other platforms, the terms of the respective platform apply.

2. Booking and contract

Your enquiry via the website, email, phone or WhatsApp is not binding. We reply with an offer. The contract is concluded when you accept the offer and we confirm your booking in writing, for example by email.

3. Prices

The prices in our booking confirmation apply. They are per accommodation and night for the stated number of guests. What is included in the price is stated in the confirmation.

4. Deposit and payment

After the booking confirmation, a deposit of 30% of the total price is due. The due date, the balance and payment methods are stated in the booking confirmation.

5. Cancellation by the guest

You can cancel at any time. Please do so in writing, for example by email. The following charges apply, based on the total price of the accommodation:

• up to 30 days before arrivalfree, deposit refunded
• 29 to 14 days before arrival50%
• from 13 days before arrival or no-show100%

If we find new guests for the cancelled nights, we only charge the difference. We recommend travel cancellation insurance.

6. Cancellation by us

If we cannot provide the accommodation for reasons beyond our control (such as force majeure), we refund all amounts paid in full. Where possible, we offer equivalent accommodation.

7. Arrival and departure

Check-in from 2 pm, check-out by 10 am. Other times by arrangement. Please bring a valid ID card or passport for the legally required guest registration.

8. During your stay

• The accommodation may only be used by the number of guests booked.
• Use of the pool and children's pool is at your own risk. Children may only swim under parental supervision.
• Please treat the accommodation and furnishings with care and report any damage to us immediately.

9. Extra services

Transfers, car hire and bike rental are subject to the conditions stated in our offer, such as minimum age, driving licence and deposit for car hire. Tours run by partners are arranged by us; your contractual partner for the tour is then the respective operator, whose terms apply.

Club trips are subject to the conditions in the individual offer.

10. Liability

We are liable for damage caused intentionally or through gross negligence and for injury to life, body or health. We accept no liability for valuables brought along.

Last updated: 8 November 2026